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Audio Downloading – Frequently Asked Questions


How do I access my purchased files?


Once payment has been received, our system will automatically send you an “Order Complete” email. This email contains a number of links – one for each downloadable file. If you cannot see the “Order Complete” email, please check your junk or spam folders since emails from previous unknown sources sometimes get erroneously classified as spam. To download your files, you should open the email on a desktop or laptop computer (rather than on your phone – see below for the reasons for this) and click on each of the links in that email before saving the files.


My download period has expired – What can I do?


You have thirty days to download and save your files before the links in your “Order Complete” email expire. This is done to prevent illegal copying of the files. However, if you have already ordered from us we can easily re-instate your access so please contact us if you experience any problems.


Why do I get two copies of “Cascades”?


Two versions of the music track “Cascades” are provided. The first includes a short introduction advising you not to listen while you are driving, operating machinery or doing anything that requires your full attention, as well as a counting introduction to get you started with synchronising your breathing with the music. This is the best track to listen to the first time you try the twenty minute exercise.

The second version is identical, except that it does not include the vocal introduction or counting aid. This track is more suitable for regular listening.


I get this error message: “Sorry you have reached your download limit for this file” – What can I do?


Our audio products are designed to enable you to download audio files, save the files, and then listen to them as many times as you like. The audio download option provides you with a limited number of downloads. We therefore strongly recommend that you download each of the files and save them on a desktop or laptop computer, before transferring the files to your phone, iPod or other playback device using iTunes or equivalent software. If you choose to access the files using your phone browser (effectively downloading the file each time you want to listen to it) then you will eventually exceed your maximum number of downloads and be prevented from further access. Repeatedly downloading each time you want to listen to the audio is also time-consuming for you as well as potentially costly in data charges. However, once you have saved your own copies of the audio files you can listen to them as many times as you want without needing to download them ever again. Please read the next item…


How do I save my files?


While saving the audio files is relatively straight forward on a desktop or laptop computer, unfortunately it is a little more complex on an iPhone and iPad. This is because phones and tablets do not have a standardised method for saving downloaded files. I describe the process below (Option B), but it will be easier if you have access to a desktop or laptop computer – so let’s start with that option first.

A) If you have access to a desktop or laptop computer:


You will need to access the ‘order complete’ email (or copy the links contained within it) to your desktop or laptop computer. If you have email on your computer then you could simply forward the ‘Order Complete’ email on your phone to yourself – then access it from your email client on your computer.

Download each of the files and save them on your computer hard drive. Sometimes, iTunes leaps in and does it all for you. If it doesn’t then follow these steps:

  1. * Use “Finder” (Mac) or ‘Windows Explorer” (PC) to locate the folder “iTunes” on your hard disk.
  2. * Click on the “iTunes” folder and locate the “iTunes Media” folder.
  3. * Click on the “iTunes Media” folder and locate the “Automatically Add to iTunes” folder.
  4. * Move the audio files (M4a type) from your download folder into the “Automatically Add to iTunes” folder.
  5. * Restart iTunes which will then move any files in the “Automatically Add to iTunes” folder into your music library.

Then use iTunes or equivalent software program to transfer the audio files to your iPhone the same way you would transfer tracks from your music library.

B) If you do NOT have access to a desktop or laptop computer:


There are several ways to play an audio file on an iPhone or iPad. Most of the standard methods depend on first downloading the audio file to a laptop then using iTunes or some equivalent program to transfer the file to your iPhone or iPad in order to play it using the native apple “Music” app. If you do not have access to an external computer then these methods will not work for you. Apple’s IOS does not provide a standard file system to save and manage your data, instead, each App has to look after its own data. Apple make this easy if you purchase your audio using iTunes or the App store, but unfortunately downloading music files to an iPhone or iPad from other sources is a little more tricky than might be expected or desired. The implication is that you need to first consider which application (App) you intend to use to listen to the audio on your iPhone or iPad. The following steps are for the free “VLC” media player app – but a similar process will work for most apps.

  • * I recommend that you download the free app “VLC for iOS” – which is a general purpose media player from VideoLAN. Use the “App Store” iPad app to search for and install VLC.
  • * Once the VLC app is installed, then find the email from in8 which starts: “Your order is complete – download your files” and includes the links to the audio files.
  • * Tap a link to an audio file. If prompted again, tap to open the file. You will then be directed to your browser (usually Safari) which will probably keep you waiting for a few minutes (while it checks access to our server) before popping up a message box including the options: “Open in…” and “Open in VLC”. There may be other options depending on whatever other media apps you already have installed.
  • * Tap the “Open in VLC” option. This will start the VLC media player which should then download your file, save it on your iPhone or iPad and proceed to play it. Once the file is downloaded by VLC you should no longer need to use the email links in future – which means that you will not reach the limit for the number of allowable downloads (currently 5 downloads are allowed for each file).

You can also copy links from the email and paste them into the VLC app – causing it to download, save and play external files.


Are there other ways to play my audio files?


Here is some background info on different ways to play an audio file on an iPhone or iPad.

  • The easiest way to play an audio file is by copying the link to the file (URL) to the audio file into your browser (typically Safari). Unfortunately, although this works, it requires downloading the file again each time you want to listen to it. This is a problem because, in order to prevent illegal copying of material through the sharing of emails, our system limits the number of downloads available for each file. So it will work the first few times, but eventually result in an error message: “Sorry you have reached your download limit for this file”.
  • Apple Music Player IconThe second most common method is to use the native Apple “Music” app on the iPad. This is the icon for the Apple Music app: This will play music from your iTunes music library, but the app is totally geared towards the idea that you either purchase your music from the iTunes store or download it to your music library on a desktop or laptop computer and then sync that library with your iPad using the iTunes app on the computer. This is the method that most people use for our downloads, but it is little use if you do not have a separate computer. Unfortunately Apple’s “Music” app does not appear to recognise legitimate audio files which you might download direct to your iPhone or iPad.
  • The third method is to use a specific stand-alone App which has the ability to read .MP4 (or .MPA) files. iMovie does work, though unfortunately it is not a free app – but it is capable of downloading, saving and playing our files. VLC media player is a free app and although it has rather poor reviews for the iPad version, it works well.